This session is focused on the critical link between software, technology, and the design and functionality of a Control Room. For software and technology to be fully effective it's imperative to have Control Room Operators that are alert, focused, organized and prepared to perform their mission-critical tasks at all times. In today's economic environment more than ever, it's becoming increasingly difficult to attract, recruit and retain world-class employees. In this presentation, we'll talk about the key elements to consider when planning and executing a new or renovated Control Room initiative.