Ampol grappled with over 100,000 PI tags accumulated across two decades, many of which lacked standardised naming and structure. The PI infrastructure was fragmented across two states, relying on custom-built interfaces and manual SQL-based data transfers. This complexity led to data silos, inconsistent reporting, and high operational overhead, requiring four full-time staff to manage. The lack of visibility and scalability hindered timely decision-making, innovation, and the ability to support sustainability and digital transformation initiatives.