Canal de Isabel II, the public utility that manages the end-to-end water cycle for seven million people in region of Madrid, has transitioned to a fully digital management model, overcoming significant organisational and human challenges. Key enablers included staff engagement, transparent communication, and targeted training. The company is now replacing its SCADA system with an advanced AVEVA-based solution, laying the groundwork for enhanced data analytics and enterprise integration. This initiative aims to drive operational excellence and foster innovation across the organisation.